On August 30th, I ordered two backpacks to take advantage of a discount. Weeks passed without delivery, so I reached out to customer service for information but received no response for days. Meanwhile, I got an email from Parcel Force stating that I needed to pay £52 in customs duty because the total value of the bags exceeded £135. I wasn’t informed about any customs fees during the purchase process, nor was it clear that the brand was shipping internationally—I assumed they had a UK warehouse.When I contacted customer service, they were unhelpful and said if I didn’t pay the duty, the bags would be returned, and I could be refunded after 20 days. Their response was inadequate and frustrating. Despite their poor service, they seem to advertise and sell far beyond their capacity, leaving customers to deal with unexpected issues.In the end, I paid the duty to avoid receiving nothing after weeks of waiting. Unfortunately, the quality of the backpacks didn’t live up to the hassle and extra costs. If you’re ordering from outside Europe, beware—it’s not worth the trouble.
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Unsere Produkte sind stylish, gut durchdacht designed und glaubwürdig. Sie sind mehr als reine Objekte, sie sind die passenden Begleiter für jedes Abenteuer. Dem Global Citizen gewidmet, möchte Kapten & Son die Leidenschaft für das Abenteuer wecken – gemeinsam mit unseren Kaptens bahnen wir uns den Weg durch den Großstadtdschungel und entdecken mit ihnen das Ende der Welt.See more
