I ordered a bag at the beginning of September, which took much longer than expected to arrive. The bag itself is too small, so I wanted to return it and order a larger bag. However, the returns link on the website isn’t working for me and so I have no way of processing the refund. I have tried contacting the company three times for help via different channels but have had no response. I’m now outside of the returns window and at a loss for what to do! While originally I wanted to reorder a larger bag size from the company, I now have lost faith!!Item quality is good but just be wary that returns are difficult (impossible?!) and the company is not at all responsive if you have problems or queries.
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Unsere Produkte sind stylish, gut durchdacht designed und glaubwürdig. Sie sind mehr als reine Objekte, sie sind die passenden Begleiter für jedes Abenteuer. Dem Global Citizen gewidmet, möchte Kapten & Son die Leidenschaft für das Abenteuer wecken – gemeinsam mit unseren Kaptens bahnen wir uns den Weg durch den Großstadtdschungel und entdecken mit ihnen das Ende der Welt.See more
