I placed my second order with Kapten and son on 20th Sep and received it 10 days later with a £60 customs charge! My first order was great, no delays in delivery and no additional charges. I’m really disappointed by this order however, nowhere during the checkout process, or in the confirmation emails or tracking emails does it mention that custom charges will apply. It wasn’t until I saw via the tracking link that my delivery was stalled until I paid them.. which then cause a further delay to my delivery. I went to contact Karen and son about this, only the web messaging option was available and once I’d gone through that it said no agents were available and my query would be sent as an email and someone would be in touch. That was on the 27th Sep, it’s now the 2nd Oct and I haven’t had any response .. disappointing. I ended up paying the custom charge as I need the product to travel this week. But I think it’s really poor that the information about custom charges is hidden in the terms and conditions and not easily available for consumers. Waiting 10 days for an order to be delivered when it’s cost over £200 (in part because of the fees) is really poor and I wouldn’t have placed the order had I known upfront. Even more disappointing that customer service are not available to help.
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Unsere Produkte sind stylish, gut durchdacht designed und glaubwürdig. Sie sind mehr als reine Objekte, sie sind die passenden Begleiter für jedes Abenteuer. Dem Global Citizen gewidmet, möchte Kapten & Son die Leidenschaft für das Abenteuer wecken – gemeinsam mit unseren Kaptens bahnen wir uns den Weg durch den Großstadtdschungel und entdecken mit ihnen das Ende der Welt.See more
