I ordered an item on 31 of August - they had a big sale. Due to a lot of orders I received my backpack on 10th of September. But ok, I understand a lot of orders it takes a lot of time. I was dwelling whether to keep the backpack since it was not to my liking - specific taste, backpack as it is I think is a good quality. But when I wanted to file a return, it says my 14 day return already expired, its been 13 days since I got my backpack. When I wanted to contact them it was nearly impossible. They have a chatbot that sends automated messages. I hope the customer supports sees this and we solve this issue. I don't like leaving 1 star reviews here.
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