I contacted Kapten & Son customer service to understand where my stuff was as I hadn’t received it in the given time and it was said to arrive with the French company La Poste. It turned out that my stuff had in fact be shipped with DHL which neither me nor the customer service were aware. For such a situation I would have normally rated 2 stars.However, Kapten & Son sent me a gift to apologise for the delay. Without me asking for it. This makes me review my star rating. In the end: I received my stuff. I’m satisfied with both the product I ordered and the gift. Would I order again in the future ? Surely yes. But crossing fingers that this time I will have a much better shipping experience.
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Unsere Produkte sind stylish, gut durchdacht designed und glaubwürdig. Sie sind mehr als reine Objekte, sie sind die passenden Begleiter für jedes Abenteuer. Dem Global Citizen gewidmet, möchte Kapten & Son die Leidenschaft für das Abenteuer wecken – gemeinsam mit unseren Kaptens bahnen wir uns den Weg durch den Großstadtdschungel und entdecken mit ihnen das Ende der Welt.See more
