I made my first purchase from Kapten & Son this month after seeing a lot of nice merchandise around Amsterdam. They looked great and water repellent which is important because I take my work laptop and other electronics that might get wet, so I decided to get it.I was super excited about it, but unfortunately there mail delivery took longer than expected and I think that was the mail services fault not the company. I received my order 10 days after my order date and received an apology email from the company with a small discount of my next purchase. Unbeknownst to me because I stopped checking my email after my order arrived, Kapten & Son had sent me a gift as a form of apology as well. I received the gift and what a sweet surprise it was! I had no idea why I received such a cute gift and do I went to check my email. That's when I realized they had sent it as a gift!This is an amazing and super sweet way to take care of your customers. I really appreciate such a kind gesture and it really makes my first experience with them very memorable. Thank you very much for the gift and especially for how you kept me informed the whole time, and how you and above and beyond to make your customer feel great when things hasn't gone as expected with delivery. That was out of your control yet you still decided to go the extra mile. Excellent communication and customer service!
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Unsere Produkte sind stylish, gut durchdacht designed und glaubwürdig. Sie sind mehr als reine Objekte, sie sind die passenden Begleiter für jedes Abenteuer. Dem Global Citizen gewidmet, möchte Kapten & Son die Leidenschaft für das Abenteuer wecken – gemeinsam mit unseren Kaptens bahnen wir uns den Weg durch den Großstadtdschungel und entdecken mit ihnen das Ende der Welt.See more
