I tried canceling my Kaseya subscription but was never successful. Even after removing my payment method, they kept my card details on file and continued billing. I emailed several times with no response and opened a support case that has been sitting open for weeks with no follow-up. When I tried calling my dedicated rep, the number just rings with no answer.Very disappointed with the lack of communication and transparency. I expected better support from a company in the IT industry. If you’re considering signing up, be cautious — canceling is a nightmare.
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Kaseya is the leading global provider of AI-powered cybersecurity and IT management software. Through its customer-centric approach and renowned support, Kaseya delivers best-in-breed technologies that empower organizations to seamlessly manage IT infrastructure, secure networks, backup critical data, manage service operations and grow their businesses.
Kaseya offers a broad array of IT management solutions from industry-leading providers: audIT, ConnectBooster, Datto, Graphus, ID Agent, IT Glue, Kaseya, RapidFire Tools, RocketCyber, SaaS Alerts, Secure Payments, Spanning Cloud Apps, TruMethods, Unitrends and Vonahi. These innovative solutions fuel Kaseya’s IT Complete platform, which addresses the challenges of multifunctional IT professionals. IT Complete empowers them to centrally command hardware, software, security, data, compliance, operations and more from within a comprehensive, integrated, intelligent (AI utilization-optimized), and affordable platform. Headquartered in Miami, Florida, Kaseya is privately held with a global presence in more than a dozen countries. See more