Review Time
The products are absolutely terrible. On the first cast, the line got completely tangled. This has been the worst purchase I've made. I will never use any of their products again—what a waste of money! Take my advice: don't fall for the hype; visit your local fish store instead. Avoid buying from this company! Look up the reviews elsewhere; they offer low-quality products while claiming to provide the best—complete lies! If I could, I would give them a negative ten stars!
These products are absolutely terrible. After the first use, the line got completely tangled. This has been my worst purchase ever. I won’t be using any of their products again. It feels like a waste of money! Trust me, don't fall for the marketing—go to your local fishing store instead. Avoid this company at all costs! The reviews online speak for themselves. They promote cheap quality items as if they are top-notch, which is entirely misleading! I wish I could give them a negative rating.
I ordered a bag online and reached out to the support team only to be met with confusion and delays. They told me to wait for three days, even though the tracking indicated it was delivered, then switched to 'in transit.' I ordered this for a fishing trip that has already passed. It’s incredibly frustrating to deal with such poor service.
Getting someone from customer service to respond has been a nightmare. My calls were about managing a return and seeking advice on reel selection. The service is terrible. I felt like it would be easier to get a response from anywhere else. I didn't even evaluate the reels I bought; I just sent them all back. I'm switching to another brand.
I placed an order with expedited shipping but still haven't received it days later. I spoke with a representative who claimed they couldn't cancel my order but would send a request for a refund. Now, days later, there’s still no order or communication from the company. I advise others to think twice before doing business here.
I've purchased several items and have always been pleased. I had an issue with a rod, and although there was a handling fee for the warranty, I received a refund without any hassle. I'm very happy with the customer service. I regret my previous negative review because they resolved the issue quickly.
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