I was playing a word game and saw an advertisement for a casino offering slot games and a match deposit bonus along with free spins. Curious, I decided to deposit £10, but I was directed to download an app from a platform. After signing up, I learned that the minimum deposit was actually £20, which I went ahead and deposited. To claim my bonus, I needed to verify my email, but even after clicking 'Verify email' multiple times, I received no email, not even in my spam folder. When I attempted to withdraw my deposit, I found out the minimum withdrawal was £100. This seems unfair; regulations state I should be able to get my deposit back without facing hurdles. I contacted the casino's support, spending over an hour with two different agents who debated with me. One even offered to add the bonus to my account, despite me clearly stating I just wanted my money returned. They've now escalated my case for review, and I've emailed customer support. It's absurd; I haven't even used any of my deposit, and all I want is a refund! I will wait for their response before updating this review.
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