I ordered two backdrops - one of them looked almost like that of the image on the website which I was ok with. The other was meant to be a textured backdrop with different colours, light areas and dark areas - I received a solid colour grey backdrop, no texture, no gradients etc. I spoke to the customer service team who said "The image render on the site won't always match what we send out to you" and I can pay £16 to send it back to them. No refund. No apology. Why should I have to pay to fix your mistake? Will avoid going forward.
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