I have previously had good experiences with this company however my most recent is so bad I'll not order from them again. I ordered 8 items in November 2021. Four were received after a month with an explanation that things were slowed down due to the owner being ill. I agreed to wait a little longer for the four out of stock items. Of the four items received I immediately returned one that did not fit (22/12) and have still not been refunded for this item. Of the three I kept, I noticed a fault in one and contacted them to ask about an exchange otherwise I'd be returning all 3 items. After several more emails and contacting them via social media Katy herself emailed me (2/2) to apologise for the many issues with my order and flagging it with another team member as a priority to be sorted. Due to still not having any answer about an exchange I returned the other three items mid-February and asked for a refund of my entire order. I have had no contact from the company since 2/2 and still have not been refunded. I can understand delays but the lack of communication really is terrible.
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