TERRIBLE! The worst customer service experience. I really regret not having seen the reviews before. I bought a fryer and they refused to ship it until I called them. That alone is already the worst experience because they make you wait more than 10 minutes only to finally give you no options. They refused to ship it because I entered a delivery address different from my own. Their handling of this is absurd. Even so, they still charged me, and now I have to wait to get my money back! What a waste of time and energy dealing with these people. If you don’t want a headache, I recommend you never, ever buy from them.
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From our family-owned business to your kitchen, KaTom is devoted to helping foodservice operators achieve their dreams by ensuring legendary experiences every step of the way. Everything at KaTom is done in-house, from real, knowledgeable associates on every phone call and dedicated product data and content experts in eCommerce to a large team picking ready-to-ship items from our warehouse.See more