We usually order our glassware from WebstaurantStore due to their consistently reliable service. Unfortunately, the item we needed was out of stock, and we made the mistake of ordering from KaTom instead.While it is understandable that some glassware may arrive broken, KaTom’s lack of customer service is unacceptable. Some items arrived damaged, and it has now been three weeks with no response to any of our emails. We did speak with a representative by phone who confirmed they had received all the necessary information and assured us the issue would be resolved, but three weeks later there has been no follow-up or resolution.The complete absence of communication makes it difficult to trust this company or recommend them to other businesses.
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From our family-owned business to your kitchen, KaTom is devoted to helping foodservice operators achieve their dreams by ensuring legendary experiences every step of the way. Everything at KaTom is done in-house, from real, knowledgeable associates on every phone call and dedicated product data and content experts in eCommerce to a large team picking ready-to-ship items from our warehouse.See more