I’ve been trying to return a grease trap for almost a month, and the experience has been extremely frustrating. I have followed up multiple times, but I’ve received no clear answers or resolution.The only response I keep getting is that they are “waiting for the manufacturer’s return policy,” with no timeline, no updates, and no accountability. Meanwhile, my money is tied up and the issue remains unresolved.For a business purchase, this level of customer service is unacceptable. I expected clearer communication and faster support, especially for restaurant equipment where timing matters.Very disappointed with how this return has been handled.
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From our family-owned business to your kitchen, KaTom is devoted to helping foodservice operators achieve their dreams by ensuring legendary experiences every step of the way. Everything at KaTom is done in-house, from real, knowledgeable associates on every phone call and dedicated product data and content experts in eCommerce to a large team picking ready-to-ship items from our warehouse.See more