I will actually give Katom 3 stars, because most of the equipment did come in - late -actually very late- but we eventually got it. However, I am extremely unhappy about the Hoshizaki KM-350 which arrived in heavy duty metal framing. However, inside the metal framing, which should have kept the ice maker safe, was a severely damaged machine that is completely unusable. The damage was not visible from the outside, and since I didn't want to unwrap it until it was time to install it (to keep it safe), I didn't see it until it was too late for Katom to care. Naturally I didn't see all of these negative reviews about Katom before I placed my $65k order, so I didn't suspect that anything would be wrong. But now I know. Buyer beware. Based on the damage, I believe it was done at the factory. There is no way the carrier did this.
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