This review is to all those who are not computer experts. This company falsely advertises having great technical support. I sadly cannot speak for the product itself, because trying to get help getting my treadmill to work has been nothing short of a nightmare. This company loves to advertise their supposive great technical support, but they fail to mention this support is only offered in their time zone, so if you live on the east coast of the U.S. and don’t have the luxury to be able to stay up in the midnight hours when they are actually available because you have to wake at 5am everyday for your job, then DON’T bother with this company. Also, if you try to get help with anything else you may be having issues with, such exchanging for a different shoe size or needing extra sensors, it’s like pulling teeth. They love to tell you to email them, because it’s apparently inconvenient for them to provide actual live human support. Anyways, please do your research before giving this company your hard earned money, unless you are ok with having a very expensive Impractical clothing rack in the middle of your room that took you hours to assemble (don’t even get me started on the hell I went through just getting that process done). If you work hard for your money like I do and don’t have extra money to spare for the computer expert company you’ll need to hire in order to have any chance of your treadmill actually working, then think twice before buying from this company. I was soo excited to finally be able to treat myself to this product to begin exercising with, but I have been left with nothing but pure regret and a $137/month bill over the next year to payoff this glorified clothing rack that now just sits in the middle of my room taunting me with my poor decisions. I will now need to pay an additional nearly $300 to hire a computer experts company in hopes they can get it working, because forget about trying to return it, that will be a battle you will NEVER win. At this point if I can gain anything from this whole awful experience, it would be to save others from making the same mistakes I have made In trusting this terrible deceiving company.
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KAT VR is an independent VR hardware and software research and development company established in 2013. Our mission is safe, realistic, and deeply immersive VR experience.
Kat VR is distributed to various countries and regions, including the United States, Germany, France, the United Kingdom, Australia, Canada, the Middle East, South Korea, Japan, Hong Kong (China), Taiwan (China), etc.See more
