So I wanted to let you know my experience with them. First, I’ve ordered hundreds of $$ with them over the months. And this month I ordered like $700 worth of jewelry. I received $142 worth of my order. The first problem was the gold cage set offered during a facebook live. I ordered. I paid. And I was sent an email that they didn’t have it available. In fact, I used Sezzle to make payments on it. The monies were debited from my account and I still have nothing to show for it. Their response: we can’t control what they do. Ummmm...if I don’t receive a product, it is your responsibility to make this right. Not require the consumer to jump through hoops. Second, I ordered jewelry back on 11/27 and checked on my order and was told it would ship shortly. That never happened. I emailed again today and was told once again they were waiting on something to restock. I ordered this in plenty of time to receive before Christmas and before I went out of town. To date, they still respond with waiting on item to restock. I finally asked for a full refund. And without any explanation or somewhat “good” customer service, they issued a full refund. Their response: our website says 1-2 weeks to ship orders, we are within that time frame. Ummmm...today is 14 days and you still haven’t shipped nor had any intention to do so today. Keep in mind: I ordered $500 worth of gifts and they said they were waiting on ONE ITEM TO RESTOCK! One!!!In and of themselves, these issues would not be a major problem. However, combined it is a huge issue! Not only have I spent $1.000s (literally) at KC chic designs, it’s like they do not value repeat customers or loyal customers. I will not order with them again and I will tell my experience with them to my friends who ask...yes I have a very large friend/family base. It is very unfortunate what transpired. While they are a small business, someone needs to work with to give them suggestions or how to improve great customer service skills. Do they not understand how to keep customers when they screw up? Recap: loyal customer who spends tons of money on their products basically given excuses sprinkled with rude responses.
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