I've been with Keap for 12 years and their customer support is getting worse and worse.As an example, I contacted them yesterday because they were requiring everyone to double opt OUT. (not IN - OUT!!) Bonkers! This meant I had a lot of very dissatisfied customers who were complaining because they thought they had opted out, but Keap's stupid system meant that they hadn't.Spent an hour on the live chat with someone calling himself AIDEN JAMES ( aidanjameskeap AT gmail.com) .He had no clue how to switch it back to single opt out, and told me it was not possible.To make matters worse, when testing it he then marked me as spam!!! So much for customer service.Keap say they will allow no more than 0.1% of your total list to unsubscribe for any reason other than 'no longer wish to receive these emails' in any period of 30 days, or they deem your account at risk and stop you sending emails!! That's just 14 contacts - so when one of them is Keap it is very frustrating!!What really gets me is the arrogance of the company. They have doubled their prices in the last couple of years, but they never fix issues and don't train their support team.Would love recommendations for another system that I can easily move everything over to.
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