kearys.ie

Avoid Kearys Belgard - shambolic

Bought a new dacia duster back in 2018, from kearys belgard. We've had it serviced there since to maintain the service history with dealership.We have spent thousands on it for problems that we have never encountered with any of our other cars, been driving for 30+ years.We have received the car back with the steering rack loose so the wheels wouldn't turn when we started it up when collecting. We had a breakdown they said they couldn't look at it for THREE months.We spent nearly 2k on a recent full service with timing belt replacement (we were suckered into that cos our mileage is very low, way below avg 12k annually).We got a red warning light again, approx 4 months later, one which means turn off the engine immediately and get it looked at.Were told there were 25 cars in the breakdown queue and it wouldn't be looked at for 2 weeks. At the two week mark, we started ringing for an update, to be told we'd get a call back. ELEVEN calls made and finally a week later, we were told it would be looked at in another FOUR days.Got the call that it was ready for pickup, when I started the car, the screen was asking for an authentication code and the orange warning light showing loss of traction was on...I had yet to move the car.I went back in, they took it across to the workshop, bear in mind that one of the workshop guys drove it across the road for pickup ignoring both the warning light and code request.I waited for approximately two hours and was then told that the reprogramming which was necessary after replacing a cylinder injector had 'dropped' and it needed to be reprogrammed again!!? What's to say that won't 'drop' again? It sounded like a BS excuse anyway considering how long I was waiting. The bill was over 1,200. The cherry on the cake was that everything from the glove compartment was sitting on the floor of the passenger footwell along with packaging from something.I was told that as there were COVID masks in the glove compartment, for health and safety they couldn't put them back!!???They wear gloves ffs and they could touch them to pull them out. The masks were unused by the way but that's beside the point, the car manual was lying there too...too heavy maybe for health and safety perhaps?They have also LOST our keys before after it was left in.No accountability or responsibility and bullshit excuses.To be fair to the girl I was talking to from the service department, she was making calls to the workshop and doing her best. I overheard one male staff member telling her in no uncertain terms that "he couldn't do anything about it, what do you want me to tell you?" I don't know what the "it" was at the time but it gave me the distinct impression she was fighting a losing battle trying to get straight answers and following up in order to give customers information.AVOID AVOID AVOIDAs I was waiting for hours in the customer waiting area, I got talking to a man who was trying to pick up a new car he had paid for before Christmas. The color car came in that he wanted, he was told to come and collect it....got there to find another salesman had SOLD it to someone else and they couldn't get the same color so would he take one that was the same color with a black roof, he said he would and they told him it was an extra 900 for the two tone version. He gave out and they just offered to return his deposit. He eventually agreed... only to have that one sold to someone else as well! He was picking up a totally different color that day cos he was in bad health and couldn't cope with any more hassle. That's how they treat someone buying a new car!!???

Date of experience: Feb 20, 2026