I am not one to post negative reviews, as I understand that sometimes things can go wrong. However, after this second deeply frustrating experience with Kearys in Cork City, I feel compelled to warn other customers. My husband took a day off work to bring our car in for a scheduled 90,000 km service with a 9:00 AM appointment, but the entire day was a masterclass in inefficiency and poor communication.Despite the 9:00 AM booking, our car was left untouched for three hours. When we enquired at noon why no work had begun, we were simply told they would "take care of it" and that the car would be ready by 2:00 PM. What is truly concerning is the suggestion that a major service, booked for 9:00 AM, could be started at noon and properly completed in just two hours. I have never had a major car service take such a short amount of time. To make matters worse, they also informed us that the tracking service, which was meant to be included, could no longer be fitted in.The disrespect for our time didn't end there. The 2:00 PM deadline came and went. It is now past 2:30 PM, and the car is still not ready.What makes this situation even more unacceptable is that Kearys does not offer a courtesy car service. This leaves customers completely stranded and at the mercy of their unpredictable timelines.Booking an appointment should mean your slot is reserved, but at Kearys Cork City, it seems to mean nothing. This isn't the first time we've experienced this issue, and it will be the last. I now feel genuinely unsafe driving my car, questioning what could have been missed in such a rushed job. Going forward, we will be booking our warranty services with Kearys in Charleville instead. I would strongly advise anyone to avoid the Cork City service department.
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With over 30 years’ experience in serving motorists in and around the Cork region, we at Kearys Motor Group are proud to represent some of the automotive industry’s most acclaimed vehicle brands. Our award-winning reputation has been built on providing exceptional standards of customer care combined with vehicles that are stylish, technology packed, and which deliver impressive performance every time.
It’s our aim to always provide the best models for our customers, many of whom return to Kearys time after time for all their motoring needs. What’s more, we work hard to ensure that value for money is assured, with almost everyone able to find the model they desire at a price that can’t be beaten.See more
