Charged my card without warning or notice of upcoming renewal. Unable to cancel the order myself on the website, you HAVE to call support. When I call support they are unable to refund my order due to their 'internal system'; but when I ask to speak to a supervisor somehow they are magically able to offer a 50% refund, even though a moment ago their 'internal system does not allow refunds'. When I still ask to speak with a supervisor they tell me all the supervisors are gone and no one else is available to help. This is exactly why states like California are rolling out protections for customers and requiring companies to allow people to cancel auto-renewing subscriptions the same way they signed up (online).
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