I would give them a 0 if I could. They build washers that are made to break around the time warranty is up so that they domt have to replace it. And when you file a complaint woth the bbb they will act like they are going tp help you and when ypu let the complaint go they will stop helping you again. If you want an appliance that will last more than 11 month's under normal use then shop with another company
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