I purchased a water heater from Sears on 9/21/15, which had a 12-year warranty. I have gone through days speaking with the people sending me to different numbers. I want someone to fulfill the warranty. I have been pushed and shuttled between Sears and Kenmore for 2 months. It appears now that no one has any idea what they are doing since the call centers have no clue who to call. Not only can you not understand the people, the training is horrible.
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