When my workhorse Kenmore canister vacuum failed after 25 years of great service, I sought another Kenmore vacuum. The machine lasted 45 minutes before quitting. Reading the manual, they recommend clearing the hose for potential clogs that causes the machine to overheat. So we did. The machine only lasted another 20 minutes before failing. The help line said this was normal. Normal? The firm was no help, but fortunately the retailer allowed us to return the machine. What a hassle and what a subpar machine. I never expected this from Kenmore, but clearly quality is no longer a factor in their production. Why anyone would put in their user manual that the hose often clogs and needs to be cleared frequently - a mystery. Designed to be problematic, apparently. I shall not be buying Kenmore in future. Unreliable straight out of the box.
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