Utterly Incompetent & Unacceptable Claims Handling This insurance company’s handling of my claim has been nothing short of incompetent, chaotic, and disrespectful.They lost my original claim, forcing me to register it for a second time. For an insurance company, losing a claim is not a small mistake — it is a serious failure of basic operations.Last week, I was explicitly told that my case had been sent to an engineer for a desktop investigation. I was informed this normally takes 48 hours, followed by up to 10 days for review. I was clearly led to believe this process had already started.This week, after chasing yet again, I was told that nothing was sent, nothing progressed, and nothing has been done. I was then given the exact same scripted response as before, as if last week’s call never happened.There is no accountability, no ownership, and no internal communication. Every call reveals that no one actually knows what is happening, and no one takes responsibility. The entire process feels disorganised to the point of being dysfunctional.Customers are left chasing their own claims while staff repeat timelines that clearly mean nothing. Promises are made, ignored, and then repeated again without action. This is not just slow service — it is systemic mismanagement.Insurance is meant to provide peace of mind. Instead, this company adds stress, confusion, and delays at the exact moment customers need support.I would strongly advise anyone to avoid this insurer. If you ever need to make a claim, be prepared for lost information, broken promises, endless delays, and complete lack of professionalism.Absolutely unacceptable.
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KennCo Insurance was founded in 2008 and is part of KennCo Underwriting Limited which has become Ireland’s largest underwriting agency. Based in Rathfarnham, Dublin, we are very proud of the fact that we are a 100% Irish owned company employing more than 50 skilled and experienced members of staff.
