On 28.5.2025, I booked the hotel for 1 night trip and check out on 29.5.2025 at Radission Blu Kensington Hotel in London. Small insect which located at the ceiling of my Room. Even I have checked out, I found the Hotel is still holding my deposit. Email replied by the Hotel refund of deposit will be 2-3 business day. However, if not, I should contact my bank to process the cancel of the payment. I am not very satisifed such answer. On 5.6.2025, I found the deposit is still outstanidng and I have to spend time and effort to contact my bank which will go through a series of procedure to cancel such deposit transaction. Not a good experience.
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