EDIT 2: I will leave my original one-star review below so that you can understand the history of what has happened. However, eventually the people at Kensington took responsibility for the balls-ups, including acknowledging their mistakes, and I received my replacement device very shortly afterwards.EDIT: Based on the reply below and also recent private email correspondence, I do get the impression that Kensington are now treating what has happened seriously. I'll update this review in due course depending on how things work out. 13/05/2025These clowns have led me on a merry song and dance, with one empty promise after another to replace my device. Now they no longer respond to emails and have deleted my kesington.com account.Contacted them many months ago about a defective Thunderbolt 3 docking station. It kind of works, but it keeps losing its connection to my MacBook. At first they offered to replace it with a USB docking station, which is a far inferior device. I refused. Then they promised to send me a Thunderbolt 5 docking station, which I would have been happy with. Then, many weeks later, they told me that that docking station was no longer available and offered me a Thunderbolt 4 docking station instead. I said that this wouldn't be adequate because the online reviews for this device were bad. In particular, they said that it was very unstable, which is the whole problem with my current device.So they promised me that a better device would be in stock within a few weeks, and to contact them shortly before that time to remind them to order the new one. So I waited a few weeks and sent that email. No reply. A week or so later I sent another email. No reply. So then I decided to log into my Kensington account to try to contact them that way. However, their site wouldn't accept my login credentials. So I ordered a password reset, but no email arrived. They had deleted my effing account in order to prevent me contacting them anymore! Honest and trustworthy businesses don't behave like this.
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