I just had one of the worst customer services experiences of my life. I needed to return a couple of items which, due to inaccuracies on their website, did not fit my needs. Allegedly, they offer returns "for any reason," except that I was positively grilled by their customer service agent when I requested a return authorization request. It took nearly two weeks of back and forth before I finally received the information. Let's hope they actually issue me a refund.EDIT: So far, it's taken a dozen email exchanges with "the team." I put the package in the mail yesterday. We'll see what happens when they receive it. I have never in my life had to spend this much time and effort on a simple return.
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