I have an easy access account on the new platform, and it’s been excellent. Deposits and withdrawals are incredibly fast, with instant notifications. It’s a significant upgrade from the previous platform (which is still in use for some savings). I highly recommend the platform, although I have some reservations about the account itself (details below). The reason I didn't give it 5 stars is due to the frustrating practice of introducing a new version of the easy access savings account each time the rate changes. This seems unnecessary and is quite annoying, as I have to close an account and open another. Why can’t they just have one version that adjusts rates? I know it benefits customers when rates drop, but it’s inconvenient when they rise, forcing me to create a new account, transfer funds, and update the payee details. I would appreciate a change to a single account structure, even if it means a rate reduction when rates fall. It’s just a hassle.
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