I encountered significant issues with my mortgage process. There was a lack of attention to detail, with repeated generic responses and requests for information I had already provided. Important legal documents were lost, and staff contacted me without having reviewed my case files, leaving them unable to assist. I received more generic letters asking for previously submitted information. Communication via email was nonexistent, and I was not assigned a case officer. There was no offer of compensation for the poor customer service, and my complaints went unanswered.
Claim your business profile now and gain access to all features and respond to customer reviews.
We're part of OSB Group, a retail savings and specialist lending group with a family of distinct brands that aim to help you reach your financial goals.
