I received a maturity letter but noticed that the 4.36% 1-Year Rate Bond wasn't offered in the pack, which feels dishonest. If applied for online, it directs you to the new platform, which they claim doesn’t allow transfers from the old one. Their only solution is to return the money to my nominated account and then send it back, causing a loss of interest and complications with my own bank. The entire experience felt outdated, like dealing with a bank from a different era. It’s baffling that a new platform lacks the ability to transfer from the old one. This situation is unacceptable, and I advise against using this bank.
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