I spent all afternoon trying to resolve my ISA transfer issues. I called multiple times to understand why the transfer was refused, receiving three different explanations. Eventually, I was told I exceeded my ISA limit by £14, but since I opened my ISA with that amount, they shouldn’t refuse the transfer. Nat West assured me it would be sorted on their end. I’m still waiting for a manager to call back, which hasn’t happened. The staff seem to follow scripts and can’t resolve issues, leading to a frustrating back-and-forth. Where is the customer service?
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