I’ve had an Easy Access savings account for a while, and I upgraded to a better interest rate in July. However, after discovering a new issue online, I opened it on 29/11, but it wasn’t recognized when I tried to fund it from another bank. After three calls to different agents, the issue remains unresolved, and my other bank confirmed the problem lies with the company. I sent a secure message, and while they assured me they’re looking into it, my confidence has diminished, and I'm considering other banking options.
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