The experience with the mortgage process has been disappointing. There was a noticeable lack of attention to detail, with repeated generic responses and requests for information that had already been provided. Important legal documents were lost, and while the staff made calls, they seemed unprepared, having not reviewed the case files or emails, which hindered their ability to assist. I received more generic letters asking for the same information again. Communication via email was not possible, nor was a dedicated case officer assigned. There was no offer of compensation for the inadequate customer service and resulting frustration, and my complaints were ignored.
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We're part of OSB Group, a retail savings and specialist lending group with a family of distinct brands that aim to help you reach your financial goals.
