Dissatisfied with the service provided by this airline due to nearly always delaying the departure time by which I could of have missed my connection flight! Not only that but also when we entered another plane with the same airline (connection flight), the whole AC system was inoperative and we were all feeling boiling hot while the crew was sorting out technical issues (as the announcement was stated). We waited for an hour or so to depart from Nairobi, which is an absolute joke! Should have checked the AC system before hand and not allowing passengers to board the plane when such issues happen like this!On top of that, the entertainment screen was not working at all and my kosher meal was forgotten about until I had to remind one of the crew members to bring it to me.This is indeed "the embarrassment of Africa!" Not "pride of Africa!"Very poor service.
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Kenya Airways one of the best and most respected airline companies in Africa. Enjoy comfort on our true flat beds, relax at the exclusive Pride and Simba lounge, and experience the warm caring African touch. Take advantage of our incredible fare bargains whether on economy or our award winning business class. Fly The Pride of Africa.
