I would like to commend Kenya Airways ticketing agent Zanele Makhubu for her exceptional customer service. After I mistakenly arrived at the airport a full day late for my flight, I was extremely overwhelmed and disappointed. Zanele handled the situation with such kindness, patience, and professionalism. She reassured me, took the time to understand what happened, and efficiently rebooked us on the 01:35 flight on 15 November back to the Netherlands.Her calm, supportive attitude turned a stressful experience into a manageable one. I am truly grateful for her help and outstanding service. Thank you, Zanele!
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Kenya Airways one of the best and most respected airline companies in Africa. Enjoy comfort on our true flat beds, relax at the exclusive Pride and Simba lounge, and experience the warm caring African touch. Take advantage of our incredible fare bargains whether on economy or our award winning business class. Fly The Pride of Africa.
