I have always chosen KQ for past 4 years for my visits to Kenya because it is right support an airline of my country of birth. On 3 rd of Nov, the day of my flight to Nairobi, I was whisked off to hospital in a medical emergency. The crisis over- have been begging KQ for past 23,hours that they give me letter that they cancelled my return flight without refund . My insurer wants a letter of confirmation that I did not travel to Kenya with KQ nor use a return ticket or be refunded . Even After proving my integrity and honesty , references and posts - they refuse to give me a letter for my insurer that I did not travel on the appointed date and neither did I receive a refund for inbound and return journeys. 5 mins ago they had a meeting and decided they will NOT give me a letter despite my showing them the letter from my insurer. Hours of stress since 3am. I was convinced that this was not customer services but a scam line. It took them over 22 hours to type half a dozen responses to me. Negative, unhelpful and totally stressful for someone released from hospital with a serious problem. No amount of evidence about my good character and charitable work in Kenya convinced them to just write me a letter for my insurers. And that’s despite that they have taken my rights of my return flight ticket plus money for a chosen seat. Where is the justice here? KQ you can be assured that many in Kenya will pursue this abominable treatment to a person totally committed to the youth and education of Kenya.Dr Anita Handa-Corrigan2025 Gulbenkian nominee for climate and HumanityFounder Maasai Climate Resilience CentreFounder environyoutheducation.co.ukAdjunct Research Scientist AICAD
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