I placed an order using a promo code that included additional complimentary gifts. However, these gifts were never delivered. I reached out to customer support several times — both by email and through two phone calls — but my issue has not been resolved.It is clear that support agents are not reading the content of my messages. I keep receiving the same template responses that do not address my concern. When I asked to be contacted by a supervisor, I was told that my call “was scheduled,” yet nobody ever followed up.This level of service is unacceptable for a brand that positions itself as a premium luxury retailer. I expected significantly better customer care, especially considering the price point of Kerastase products.
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