We had Kerb Appeal at our door in January thos year offering deals for driveways which we were desperate to get done. Of course we got a quote and they made us a really good offer for a resin driveway. My boyfriend paid the deposit that night of £3150 with the rest due on completion. Initially we wanted it doing ASAP so got booked in for mid Feb. Then my boyfriends grandma died and he had to help pay for the funeral. We contacted Kerb Appeal straight away asking for a refund and explained our circumstances. We were within the 14 day cooling off period. They arsed about before telling us to complete the slip on the bottom of the invoice asking for a refund and told us to send it to their new address at Pride Park. I drove round all the units for over an hour but could not find the unit, even asked other businesses of which no one knew of them. I went back the next day and found the unit but it was empty, they had told me they were in the process of moving in so thought nothing of it.After alot of phone calls and texts to various people we had spoken too,they came back to us saying we were out of the cooling off period and they had already bought materials for the job, but said they would hold our deposit until we were ready to proceed.Today by boyfriend rang the guy who came to do the quote, only to be told they have ceased trading! Absolutely disgusted in these people. How can someone do this to so many people? They need locking up! Boyfriend is currenly on the phone to the police as recommended further down this list.
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