I would give this company negative stars if I could. 1. Invasive and intrusive approach to affordability checking that required access to my bank account and1 year!!! of transaction history. This is utterly unacceptable amount of invasion of privacy, and for no valid purpose - if affordability checking was all they were after, my payslips should have been enough. But they ask for my employer details, get my previous landlords information, run a credit check ALONG WITH access to my bank acocunt?! Isnt that a bit redundant?! Disgusting behaviour, and only reason for this is to collect sensitive personal data. 2. Their privacy policy clearly says they share these details with marketing acencies. While they do not say my transaction detials are shared, I do not trust a slimy agency like this enough to give them benefit of the doubt.3. Web app is trash. It crashed on me 4 times during the application process - and gave some excuse about banking processor being unavaialble for 1hr x4 times. So their "4 minute check" lasted more than 4hrs. 4. The ID check needs to be done on mobile, but you are then locked to completing the process on the phone - including entering all of address and contact details. The app says you can continue on the device you were previously using, but there is no way to do this, and refreshing just shows the QR code. It is very telling that anyone who has had the opportunity to use this company has negative things to say. Only positive reviews here seem to be from people working with the company, for other such companies I would assume. I am adding "Do you use Keysafe tenant vetting?" as a question to ask next time I am house hunting, and staying away from any letting agency that forces me to use this service.
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Specialist insurance for landlords of UK residential let properties. Rent Protection & Legal Costs, Emergency Home Assistance, Buildings & Contents and Referencing.
