Hell on earth…. I am deeply frustrated and disappointed with the disastrous handling of my rental application due to the involvement of KeySafe.tv. While the letting agent is not directly responsible for their incompetence, the decision to use such an invasive, unprofessional, and grossly inefficient company has left me in a catastrophic situation.From the start, I was completely transparent and provided every single document they requested. They are quite capricious, entitled and act as if they are the bloody FBI and investigating you for murder. Despite my cooperation, KeySafe.tv subjected me to a month-long nightmare of redundant, irrelevant requests and endless delays, all while refusing to understand basic aspects of my employment. They had every opportunity to call my workplace to confirm my status, but instead, they chose to bury me in needless bureaucracy. After all this, they ultimately denied my application—leaving me with no time to find a home before my move-out date.This process wasn’t just inconvenient; it was utterly devastating. I’ve wasted a month of my life, missed out on other opportunities, and lost the chance to renew my current lease. On top of that, KeySafe.tv’s absurd demands forced me to disrupt my colleagues, involve HR and managers in endless back-and-forths, and hand over sensitive personal data—only to be treated like a criminal. Their vetting process is not tenant screening; it’s harassment.The consequences of their incompetence mean nothing to KeySafe.tv or the landlords who hire them, but for tenants like me, the stakes couldn’t be higher. I’m now left with no home, no immediate solutions, and no recourse after this appalling experience. Their heavy-handed, degrading approach is completely unacceptable and has caused harm I wouldn’t wish on anyone.If you’re considering using KeySafe.tv, I strongly urge you to think again. Their incompetence and lack of respect for tenants have real, damaging consequences. Avoid them at all costs. They are absolute clowns to say the very least and stay polite. I wish I could give 0 stars. When you do get to chat with them they have an attitude, talk to you like you’re Pablo Escobar and under investigation and are just purposely being “computer says no”. W***kers.
Claim your business profile now and gain access to all features and respond to customer reviews.
Specialist insurance for landlords of UK residential let properties. Rent Protection & Legal Costs, Emergency Home Assistance, Buildings & Contents and Referencing.
