If there was an option for zero stars, KeySafe would have it. Hands down the worst experience ever.We are two weeks in and the agency still doesn't have their "report". We are matter of days away from moving - we have served our notice in our current place and have begun making arrangements to move with no indication of when we will be able to sign, despite handing over evidence of more than adequate funds over and over.KeySafe's communication is abysmal - we literally can't tell which have been "penned" by a human or a robot and they take a century to respond to the briefest of questions. You are not able to contact by phone, of course. Its "automated form" is glitchy and awkward and makes it impossible to useful information and associated documents (such as proof of income if it's from more than one employer).Despite having gone through this process before KeySafe existed (or became so widely used) - yes, we have also been renting our current place for many years - we have never felt so disrespected and so vulnerable.We, as tenants, have no choice what vetting mechanism the letting agent uses (and our agency has been as helpful as I believe is possible, helping to speed things along) but, if you are a letting agency, please avoid this unnecessary stress for both you and your tenants by not choosing KeySafe. I'm sure it looks appealing on paper, but even for mildly complex cases, I doubt you will save time and money.If, in the future, we find ourselves moving (hopefully not once we finally secure this place), we would seek to avoid any agency / private landlord that uses KeySafe.Agents - please check these reviews!
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Specialist insurance for landlords of UK residential let properties. Rent Protection & Legal Costs, Emergency Home Assistance, Buildings & Contents and Referencing.
