I have used Keystone in the past and was very satisfied with our solicitor. I recently had reason to call the company about gas bills, for a company that I had previously never heard of, that Keystone were forwarding to me every few days. It seems [from research at Companies House] that Keystone had acted as company secretary and correspondence address for this company in the past and they have somehow got my address [which is obviously still on their books] and this company's address mixed up [even though they are at oppiste ends of the country]. My complaint is that, not only has no-one called me back after I have called about this several times, but the most recent person that I spoke to was more condescending than the worst school teacher that I might have encountered forty odd years ago at school, e.g.; 'this is a firm of solicitors, we don't offer secretarial services' and 'please let me finish [expaining at length that all correspondence has a reference-it didn't]. When I asked if I could now finish explaining the issue, they hung up on me. So if you'd like to pay good money for a firm that can't keep it's address book straight, sends private correspondence to the wrong person and takes no action when this is pointed out, and employs people to answer the phone who treat you as less than dirt on their shoe, this firm might be for you. If you would like to be treated with a little bit more respect, maybe try another firm. As others have pointed out, there are several out there.
Claim your business profile now and gain access to all features and respond to customer reviews.
Keystone Law is a national law firm headquartered in London, United Kingdom, with offices in several other countries, which offers legal services for business and individuals.
