As a college student, I was directed to this service by my university for my flight booking abroad. However, the cost was more than double what my mom later found online. When I canceled my flight, which was promised to be fully refundable, it took three weeks to get my refund, and I was shorted $809. Seeking help was frustrating; the first representative promised a callback that never happened, and the next day I was advised to send an email. The website suggests calling for better service, but their phone number was nowhere to be found. I had to search online to find it. I urged my university to withdraw their recommendation, as this experience felt exploitative. I cannot comprehend how they have such high ratings.
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For those who undertake Academic travel, Humanitarian travel or Faith-based travel, we want their focus to be on delivering their mission rather than managing logistics. The problem is that badly managed travel is costly, complex, light on duty of care and environmentally damaging.
Our mission is to provide safe and sustainable travel, whilst reducing cost and complexity for those who travel to do good.
Founded in 1980, Key Travel is the world’s largest travel management company (TMC) exclusively dedicated to academic, humanitarian and faith-based travel.
We’re based in the UK, US, Canada, France, The Netherlands, Belgium, Italy, Switzerland and Africa and serve 5000+ customers.
We take away the headache of travel management, so that our customers can dedicate more of their resources to making a difference and we deliver this better than any other TMC by providing:
- Over 40yrs of expertise in reducing the cost, complexity, risk and carbon impact of not-for-profit travel
- Sector-specific proprietary and award-winning technology
- The largest portfolio of specialist not-for-profit fares (not publicly available).
- The most advanced risk management and travel de-carbonization tools available globally
- A culture of compassion and service with a committed worldwide team with an average tenure of 8yrs
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