Today, I had the single worst purchasing experience I have ever encountered at Kentucky Fried Chicken, located at La Rambla, 114, 08002 Barcelona, Spain. I feel compelled to bring this to your direct attention.We are a family that travels extensively across the globe, and never—anywhere—have we experienced such an appalling level of service in any dining establishment.We entered the restaurant around 17:00 today and placed our order through the mandatory self-service kiosk. After completing the order and payment, I realized I had forgotten to add coleslaw. At the time, the restaurant’s electronic screens were clearly advertising coleslaw at a significantly reduced price when added to a meal, compared to purchasing it separately.When I collected our order, I informed the staff member that I had forgotten to include coleslaw and asked if I could add it now. The young man at the counter told me to go to the register. There, the cashier insisted I had to pay full price since it had not been included in the original order—even though my meal was still on the counter right in front of her.I explained that this could not possibly be fair: if a customer makes a mistake on KFC’s mandatory digital ordering system, surely it should not mean “too bad, now you must pay more.” It was not the money—it was the dismissive, arrogant attitude of the staff.I asked to speak with the manager. The manager repeated the same answer in the same condescending tone. A third staff member—apparently in some form of supervisory role—joined in only to lecture me further with the same dismissive arrogance. At this point, I simply said: “Fine. I won’t argue with you any further—you will hear my opinion officially on Trustpilot.”To make matters worse, the chicken we received did not live up to KFC’s famous slogan, “It’s Finger Lickin’ Good.” In fact, it was burnt, dry, and far below the standard one expects from your brand.I cannot help but question whether there has been a decline in quality control across KFC globally. For context, I would remind you that every single KFC outlet in Denmark was shut down due to fraudulent practices involving falsified expiry dates on meat. Today, KFC has no operations in Denmark at all—a fact worth reflecting upon.One thing is certain: after this disgraceful experience, I will never, ever, ever purchase food from Kentucky Fried Chicken again—anywhere in the world.
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