My complaint is regarding a listing for Duovox Mate Pro "Military Grade" Night Vision Monocular(s) (I ordered x2). First off, the company Duovox, started with a big deception by listing their business as being based in Newark, DE. No part of this company is based anywhere in the US. Everything was done from China. This becomes an important point because everyone was hit with OUTRAGEOUS shipping charges for a business we thought was US based. I paid $85 on top of $220+ spent on the monoculars. Then we were told these would be delivered in June 2023. Well, it wasn't until September that they claimed they were shipped. Then we received really bad tracking info for another company that wasn't even the courier. It turns out they were shipped through China Post...and the info they provided was fraudulent...claiming the package went from NYC to 3 cities in NJ then back to NYC where it was supposedly delivered (which it wasn't). And when I contacted them they told me to follow up with USPS. But of course USPS said they had nothing to do with the shipping of this product. So Duovox tells me to keep an eye on the tracking info...so the next day the strange tracking info from china post that already claimed the package was out for delivery 3 weeks prior, suddenly shows several new items in the tracking saying my package is now in Los Angeles being processed. It has now sat there for 10 days. I'm disputing the charges tomorrow. Kickstarter would not help and just told me to keep communicating with the "creater" Duovox. There's so much more I could go on about...but frankly, they're not worth anymore of my time.
Claim your business profile now and gain access to all features and respond to customer reviews.
Kickstarter is a funding platform for artists, designers, filmmakers, musicians, journalists, inventors, explorers...