I placed an order totaling £109.20, and the website claimed that orders over £80 qualify for a free gift, which I selected, along with two free samples. However, my order arrived without the samples or gift. When I contacted customer support, the representative was defensive and condescending. He insisted that because I used a £15 voucher, I was not eligible for the free gift or samples, despite my total still being £94.20 after applying it. Most customers don’t read the Terms & Conditions thoroughly when buying beauty products. Why was I allowed to select the gift and samples without any warning about the voucher disqualifying me? The company needs to improve its ordering system and customer service. The representative should be trained in proper customer care. This was the worst experience I’ve had with customer support—his attitude was rude and aggressive. Additionally, I received an email today offering a 30% discount with the same promotion, which adds to my confusion.
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Kiehl's Since 1851. Dermatologist recommended skin care solutions, hair care, body care, beauty & cosmetics. Get facial moisturizer, lotion, cleanser, toners, treatments made with natural ingredients.
