kiehls.co.uk

2.7
2.7 Based on 141 reviews

Kiehl's Since 1851. Dermatologist recommended skin care solutions, hair care, body care, beauty & cosmetics. Get facial moisturizer, lotion, cleanser, toners, treatments made with natural ingredients....

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Will
Customer service is a joke!

As evident from numerous negative reviews, this company offers terrible service for what are supposed to be luxury items. After a technical issue on their website, my £140 order was missing a selected Black Friday free gift. The customer service team was dismissive and unhelpful. I have since returned the products for a refund. What’s the point of being a rewards member if customers are treated so poorly? This company is a joke. Please don’t reply with generic responses, as I’ve already reached out.

1
Date of experience: Nov 25, 2025

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Business Details

  • Kiehl's Since 1851. Dermatologist recommended skin care solutions, hair care, body care, beauty & cosmetics. Get facial moisturizer, lotion, cleanser, toners, treatments made with natural ingredients.

  • language https://kiehls.co.uk

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