I ordered products online, but days later, I received an email saying my order was canceled because they couldn’t find my address. After reordering and checking my details, I received another delivery failure email. When I contacted customer service, they claimed the order was delivered with a photo, which turned out to be a stack of boxes in a warehouse. I tried again, noting an issue with my address, but after multiple attempts, I’ve received no response. The online ordering system is clunky, and the outsourced customer service is failing to do their job properly, ruining my experience with the brand. I was promised a follow-up call that never happened. Although I’ve been a customer for over 20 years, I won’t be buying from them again due to this experience.
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Kiehl's Since 1851. Dermatologist recommended skin care solutions, hair care, body care, beauty & cosmetics. Get facial moisturizer, lotion, cleanser, toners, treatments made with natural ingredients.
