I am a dedicated Kiehls customer for many years. Every year on my birthday I get an email notifying me of a birthday gift when I make a purchase. Today I was going to make a purchase, when I put the purchases in my cart, I didn't see that the birthday gift had been added. I called customer service. Unfortunately, I got an agent who spoke very little English. I'm not sure if the agent understood my question, as he was unable to help me in any way other than escalating my request further. I also noticed that the agent was not polite enough. Kiehls, you are a premium brand and your customer service should also be premium. I am not happy with my experience today, very upset and to cheer myself up I made a purchase of another brand
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Kiehl's Since 1851. Dermatologist recommended skin care solutions, hair care, body care, beauty & cosmetics. Get facial moisturizer, lotion, cleanser, toners, treatments made with natural ingredients.
